ABOUT

coarsehkg shipping

Orders and Shipping

Besides the option to pick up your order at our Hong Kong Studio, we can ship to virtually
any address in the world. Shipping is possible either by Airpost (7 to 10 days worldwide) or EMS
speedpost (3 to 5 days worldwide).

Once we have shipped your order, you will receive a tracking number from us.
You can check your shipping status of airpost and speedpost (ems) shippings
online at Hong Kong Post.

Please allow 7 to 10 days before your orders are shipped. In some cases it may take longer
(especially in the case of new figure releases). However, we will always process your order as
quickly as we possible.

All orders are placed based on Hong Kong law.

 

Payment

Currently we only accept Paypal payments. Paypal allows you to pay using almost any payment
method (credit card, bank transfer etc).

Please note that the US$ price shown at coarsehkg is just for reference. Your order will be placed
in HK$. If Paypal needs to convert US$ into HK$, the actual amount in US$ may vary,
depending on Paypal's conversion rate.

 

Order cancellations

Orders can be cancelled as long as the item is on sale at coarse hkg. In this case we refund
the full amount to the buyer within 36 hours.

Once orders are placed and the sale for the specific item is closed (sold out) orders can not be
cancelled and refunded.

 

Returns

Orders should not be returned without prior confirmation by coarse. We accept returns only in
case of a result of an error on our behalf. In this cases we also cover return shipping costs.

Please report defects within 7 days after arrival of shipping to info@coarsehkg.com by
emailing photos and a description of the defect. Once we approved the case we will replace
the entire product or relevant parts. In case of accepted defects we refund return shipping
costs as well.

Expect to receive your refund within four weeks of delivering the package to the return shipper,
however, in many cases you will receive it more quickly. This time period includes the
transit time for the return to be shipped (10 to 14 business days), the time it takes us to process
the return once we have received it (3 to 5 business days), and the time it takes your bank to
process our refund request (5 to 10 business days).

Please also note that shipping rates for many items we sell are weight-based. These weights
can be calculated in your shopping cart or at the shop checkout page.

Return items should be sent to:

coarse limited
customer care
Flat B / 14/f
Sunrise industrial Building
10 Hong Man Street
Chai Wan
Hong Kong

 

Any questions

In case of any queries, please feel free to send us a message us.